In the current business landscape, where data security and confidentiality are paramount, the choice between local Australian IT support and international remote IT freelancers is critical. This decision involves weighing factors such as cost, value, safety, security, compliance, insurance, and background checks.
Choosing cheap international freelancers may seem cost-effective, but it comes with significant risks. IT technicians have access to sensitive areas of your company's systems, including confidential files and customer databases. Offshoring this access can expose your business to exploitation, sabotage, and espionage.
Notably, the FBI recently warned about North Korean cyberspies posing as IT workers. These individuals, using fake identities, have secured freelance employment in Western companies. Once inside, they engage in cybercrimes like cryptocurrency theft, ransomware, and cyberespionage, and funnel their earnings to fund North Korea's government activities. This example underlines the dangers of entrusting IT support to unknown international entities.
In contrast, choosing a locally trained, qualified Australian IT support technician significantly reduces these risks. Australian technicians possess industry-respected qualifications from TAFE and Universities and are covered by professional indemnity and public liability insurance. They understand the Australian industry, contribute to the economy, and undergo legal background checks. By engaging with these professionals, your business benefits from their commitment to meeting your IT needs while ensuring security and compliance with local standards.
In conclusion, the safety and security of your business data are too vital to leave to chance. By opting for Australian-trained IT professionals, you protect your business from the inherent risks of international remote IT support, ensuring a high standard of service and compliance with Australian industry practices.